SimCity is a GREAT game and the people who made it are incredibly proud. We’re hoping you won’t stay mad and that we’ll be friends again when SimCity is running at 100 percent. I know that’s a little contrived – kind of like buying a present for a friend after you did something crummy. On March 18, SimCity players who have activated their game will receive an email telling them how to redeem their free game. So we’re not going to rest until we’ve fixed the remaining server issues.Īnd to get us back in your good graces, we’re going to offer you a free PC download game from the EA portfolio. But this SimCity is made to be played online, and if you can’t get a stable connection, you’re NOT having a good experience. The consensus among critics and players is that this is fundamentally a great game. The good news is that SimCity is a solid hit in all major markets. I’m hoping to post another update this weekend to let everyone know that the launch issues are behind us. So we’re close to fixed, but not quite there. The number of disrupted experiences has dropped by roughly 80 percent. It’s working – the number of people who have gotten in and built cities has improved dramatically. In the last 48 hours we increased server capacity by 120 percent. OK, we agree, that was dumb, but we are committed to fixing it. More people played and played in ways we never saw in the beta. So what went wrong? The short answer is: a lot more people logged on than we expected. But some people are still experiencing response and stability problems that we’re working fast to address. The server issues which began at launch have improved significantly as we added more capacity. Here’s a quick update on the problems we were experiencing with SimCity – and a little something extra for people who bought the game.
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