We are glad you got your service up and running. Our team is aware of the issue and are working on a resolution. Hi, sorry to hear you’ve been experiencing some issues with our eSIM app. It would be great if T-Moble could fix the issue with Display Zoom - it is helpful for everyone who just needs larger view so they can read the phone without needing glasses. I tried with a third debit card on which I am principal card holder (I was only additional for first two) and also I enabled precise location for the app - I don’t know which change or changes made a difference but the “third time paid for all” as they say. Once I fixed this I had some problems with getting bank payment to succeed - it failed with two different credit cards. Thats not a big deal, as no credit card info is needed (the SIM has a few bucks on it). Or you may get them in the receipt of your SIM card purchase. you will find the SIM card number on the back of your SIM card. First, write down your SIM card serial number, phone number, IMEI number, etc. Here’s how to activate a new SIM on AT&T. What I mean by that is that when you plug in this SIM into an unlocked iPhone and try to make a call, it will first route you to the automated account setup. To do this you have to make a call to AT&T Customer Service. The eSIM is great and price can’t be beat but I could not create an account while Display Zoom accessibility setting was on - the Next button needed to advance from the first page of setup was offscreen due to larger image and no scrolling was possible. I was able to confirm the unlock and setup the T-Mobile SIM/account.
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